WHAT IS OUR RETURN POLICY?
We accept a return for an exchange or a full refund (excluding the cost of original shipping), if the item/s are returned within 10 days of you receiving them and in original condition—with all tags remaining in place.
We can not accept any returns that do not meet these requirements.
We do not accept any sale items for return.
We can not be held liable for the loss of your product being returned.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s for an exchange or refund are NOT covered or reimbursed by us.
HOW DO I ORGANISE A RETURN?
If you need to make a return, please email us at firstname.lastname@example.org and we will give you all the details.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible, but we do ask for 48 hours to be able to process your return.
If you're exchanging, we will send your new product out, and email you a new tracking number.
If you're refunding, we will refund you through the same method you used to pay, and email you once complete.